We will then provide you with a definitive reply as soon as the relevant facts of the complaint have been investigated. We will aim to provide you with a reply as soon as the relevant facts of the complaint have been investigated, within 10 working days from when the complaint is received. We shall issue an acknowledgment for any complaint received from you within 48 hours. We take customer service very seriously, and as such we have a complaint handling procedure in place.
Your views are important to us and your feedback is key to improving the products and services we offer. We may also take steps to avoid similar problems happening in the future. We'll investigate the situation and where necessary, set about putting things right as quickly as possible.
So, if for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible. Even with the best of intentions, we know things can go wrong. At HSBC we are committed to providing you with a first-class service and effectively delivering the products and services you need.
